Overview

Maintaining a consistent, up-to-date digital footprint can help establish a user base and build trust. This involves various activities, such as redesigning troubled areas and updating content.

The scope of this work goes well beyond simple edits and administrative tasks. Most changes require a top-to-bottom review of existing content to ensure that any modifications consider the context and impact of the user experience. For example, a change may introduce a new term, affect unexpected areas of the digital footprint, or cause confusion. These areas must be addressed to reduce confusion, drive usage, and reduce support inquiries.

Strategy

Establish seamless content management processes user experiences that flex with changes and maintain user trust.

My strengths

• Client management

• ROT analyses (minimizing Redundant, Outdated, or Trivial content)

• Bilingual content modifications

• Linguistic effectiveness reviews

• Digital compliance verifications

• Project management

Overall Strategy 

Examples of my digital operations and management experience are: